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Patients Rights and Responsibilities
You have the right to receive due respect, privacy, confidentiality and competent and comprehensive medical care irrespective of your race, colour, culture, class, creed, disability, sexual orientation, age or gender. In return your responsibilities will include giving due respect to members of the practice team with honesty and integrity in your dealings with the practice. Where possible please adhere to the guidance within this leaflet. Persistent misuse of the appointments system (e.g. not keeping appointments), the Out of Hours Service, or prescribed medicines, will be brought to your attention. The practice has a policy of zero tolerance to violence, or threat of violence, to any member of staff. This will result in immediate removal from the practice list. We are required to notify the police of such instances.
In common with all doctors surgeries we have a complaints procedure. Your comments and suggestions about the service we provide are always welcome. These may be placed in the ‘suggestions box’ located in the waiting room. If you do have a complaint to make this should be in writing and addressed to Ms. J. Malcolm, Practice Manager, in an envelope marked “Confidential”. Please ask at reception for the necessary information and forms if you wish to make a complaint.
The practice complies with the ‘Data Protection Act 1998’, ‘Access to Health Records (N.I.) Order 1993’, ‘Access to Personal Files and Medical Reports (N.I.) Order 1991’, and the ‘Freedom of Information Act 2000’. All practice staff are bound by their duty of confidentiality, and receive appropriate training on these issues. Practice staff and other members of the ‘primary care team’ (eg nurses, social workers, etc.) may require some access to your medical record. Generally information is only passed on to a third party or outside agency with your written consent. In exceptional circumstances disclosure of information, without consent, may be necessary to a third party in the interests of public safety or prevention of crime. Anonymised data may be used for research and teaching purposes. You have the right to access your medical record, however the practice can withhold any information that may be injurious to your health. The practice policy on data protection and accessing patient information is available on request.
The practice is involved in training Medical Students and qualified Doctors from time to time. Whilst your co-operation with this training is greatly appreciated, you are under no obligation to participate. Your confidentiality and privacy is paramount and will be respected at all times.
Health & Social Care Board
Details of primary care medical services in the area may be obtained from:
Health & Social Care Board Headquarters
12-22 Linenhall Street,