General Information

Opening Hours

The surgery is open between 8.45am -1.00pm and 2.00 pm – 6.00 pm for ‘face to face’ and telephone access to the receptionist (except Thursday afternoon – practice half-day).

Telephone Access

Please note that the telephone line can be very busy at peak times, especially between 9am – 12md. If you are phoning for blood or test results please ring between 2pm – 4 pm.

If you have difficulty getting through to the surgery you can use the ‘ring-back’ facility if this is provided by your telephone company. There is normally a small charge for this service.

Surgery Hours

Morning Surgery
Monday – Friday
9.00am-11:00am

Evening Surgery
Monday – Friday (Except half day Thursday)
3.00pm-4.30pm

Nurse Consultations

The Practice Nurse will generally be available from 9.00am – 2.30pm Monday – Thursday.

Telephone Consultations

These generally take place from 12.00md – 12.30pm or at another mutually agreeable time. Please arrange with the receptionist.

Registration

In order to register with the practice you must live within the practice area. You will need  need to complete a form (‘22X’) for registration purposes. This is available on request from reception. You will then be offered an appointment with the Doctor who will ask you some questions regarding your medical history and medications, and offer a brief examination. Once the medical card or (‘22X’) is signed by both parties, you are registered with the practice. You will be able to express a preference to receive services from a particular member of staff for any or all conditions, and this will be noted on your record. We will endeavour to comply with all such requests.

Please note – the Application Form for NHS Registration (HS22X) is now available for download from the Central Services Agency’s website in a range of languages. The form is available in the following languages:

Bulgarian, Chinese, Czech, Hindi, Irish, Latvian, Lithuanian, Polish, Portugese, Romanian, Russian, Slovak, Urdu

Please follow the link www.centralservicesagency.n-i.nhs.uk/display/translations

Updated Registration Information

The form below gives further information on the registration process and the required evidence that is required. You will be given this form when you come to reception to enquire about registration.

Registration Application Information

In order to register with the practice for NHS treatment, you will need to provide certain information as detailed below:

  • You will be given the appropriate form to complete where necessary.
  • You will be required to fully complete the form and return it (in person) to the receptionist.
  • You will then be asked to make a 20 minute appointment with one of our GPs (this is a ‘double’ appointment, to allow adequate time for the registration process)
  • A separate appointment must be booked for each person registering and all persons must attend.
  • Please ensure you inform the surgery on 02890 457132 if you cannot keep your registration appointment. This means these appointments can be offered to other patients.
  • Failure to inform us means that we cannot guarantee a further registration appointment.
  • At times, there may a short waiting list for registration. We always endeavour to offer you an appointment as soon as possible

Information Required

For people born in Northern Ireland or the UK
An up-to-date medical card and HS200 form.

For people born in the European Union (except Romania & Bulgaria)
A completed HS22X (blue form) and a copy of your passport or ID card showing a photograph.

For people born in Romania or Bulgaria
A completed HS22X, a copy of passport or ID card showing a photograph and a copy of residence card issued from Home Office.

For people born outside the UK and outside the European Union
A completed HS22x, a copy of passport or ID card with photograph plus one of the following:

  • A copy of your Home Office documents, or receipt of application
  • A copy of your Entry Visa or Dependants Visa
  • A copy of your Work Permit

Please Note
If you are registering children aged 6yrs or under, please bring all vaccination records with you when registering.

Please bring a sample of urine – you may collect a bottle from reception.

Appointments

All consultations are by appointment only. These may be made at any time during opening hours either in person or by telephone. The practice operates a policy of ‘48 hour access’ to a health professional in the practice, when requested. This may not necessarily be with the health professional of your choice. It is advisable to book non-urgent appointments 2 days in advance. In the case of an urgent appointment the patient will be seen during the current consultation session. Patients who are less than 75 years old, and who have not been seen in the previous 3 years will be offered screening as appropriate e.g. blood pressure, blood or urine testing. Patients over 75 years old who have not been seen in the previous 12 months, will be offered appropriate screening as above.

Please note – if you are making an appointment for a complex issue, or to have more than one problem addressed, please ask the receptionist for a double appointment. If you are making an appointment for a ‘medical examination’ please ask for a double appointment.

Interpreting Services

For patients whose first language is not English, a telephone intrepreting service is available in most languages. This service is available at reception and also in the surgery.

House Calls

Please try to attend the surgery if at all possible. All requests for house calls should be made before 10.30am. Please tell the receptionist if the visit is required urgently and the doctor will speak to you and assess the urgency of the call. Otherwise home visits will normally be carried out between 12.00noon – 4.00pm.

Repeat Prescriptions

Repeat prescriptions may be ordered from the Telephone Prescription Line,  the receptionist in person, by telephone, or by letter. If telephoning for repeat prescriptions please try to do so between 11.00am – 1.00pm and 2.00pm – 4.00pm. This will help avoid congestion of the telephone lines at peak times. If you wish to have your prescription posted to you please provide a S.A.E. Please allow 48 hours for these requests. Please do not ask the doctor for a repeat prescription during a consultation. This is best ordered when making your appointment to see the doctor.

Please note if you sign up for internet access you can order repeat prescriptions over the internet.

Out of Hours Calls

When the surgery is closed there is always a doctor on call. This service is currently commissioned and provided by the Belfast HSC Trust. The doctor is contacted by phoning the ‘Out Of Hours Service’ on (028) 90796220. The doctor will either give you advice over the phone, arrange to see you at the ‘Out of Hours Centre’ located in the grounds of Foster Green Hospital, Saintfield Road, or if your illness or disability warrants a home visit this will be arranged.